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2023: Leaning in to Hybrid Work

Discover how ActivTrak in 2023 will continue to focus on new investments & optimization capabilities to arm leaders for success with workforce analytics.

Heidi Farris

By Heidi Farris

2023: Leaning in to Hybrid Work

What a wild journey we’ve been on these last three years. 2020 started with abounding optimism, only to promptly go off the rails when the pandemic hit. Then came 2021, very much in the shadow of COVID, but ultimately bringing optimism with hopes of new vaccines. And then came the ‘Great Resignation’, with rapidly escalating prices and wages leading to endless budget revisions. Finally, in 2022, the Fed brought the hammer in the form of the fastest-ever rise in interest rates, driving the worst combined stock and bond market returns in 90 years. Is it possible that 2023 might finally offer a semblance of normalcy?

This week brought positive news as the U.S. inflation slowed for the sixth straight month in December. Some economists believe the Covid pandemic-era work-from-home trend may be a contributing factor, as workers opt to accept smaller raises as a tradeoff for working from home. According to Steven J. Davis, an economics professor at the University of Chicago Booth School of Business, “The opportunity to work from home adds to the amenity value of a job. Just like working in a nicer office would make a job more desirable.”

This op-ed by Gleb Tsipursky, CEO of hybrid work consultancy Disaster Avoidance Experts, put it perfectly when referring to Elon’s Musk’s about-face on remote work:

During a recession, executives may need to hunker down, be more disciplined, and rely on data to make decisions that make the most financial sense for the company — like Musk choosing to have Twitter staff work remotely for the sake of cutting costs. This focus on profitability over personal preferences benefits remote work. Evidence shows that remote work is more productive than in-office work, which makes facilitating remote work especially important in a time of cutting costs, since higher productivity means companies need fewer employees to do the same amount of work.

That’s exactly the ‘amenity value’ we strive to support and enhance for customers as they adapt to the new normal of hybrid work.

We’ve seen productivity and well-being can be sustained when customers have the right visibility and insights to support them. Our goal is to arm leaders for success with workforce analytics they can trust to make strategic business decisions. And that’s what we’ll continue to focus on in 2023, with new investments in workforce planning and optimization capabilities.

As we close the books on 2022, including a fourth year of record-breaking growth, I’d like to highlight some significant accomplishments that set the stage for the year ahead. And in doing so, I’d also like to give a huge shout-out to our supremely talented ActivTrak team, without whom none of this would be possible . . .

Some of the impressive research and innovations we delivered included the introduction of Locations Insights which give leaders visibility into how employee productivity varies by location that empowers employees to improve digital work habits and wellness as part of daily workflows; and publication of the first annual State of the Workplace report capturing two years of workplace insights across more than 56,000 employees and 73 million work hours.

We’re also especially proud of the numerous high-profile industry awards and accolades we earned, including Deloitte Technology Fast 500 (#299), Inc. 5000 list of fastest-growing private companies (#1344), Inc. 5000 Regionals Southwest list (#51), and Brandon Hall Group Excellence in Technology Award (Gold) for Best Advance for Readapting to the Workplace and Workplace Culture.

A very big deal – and not something many other companies can claim – we were also recognized as a Sample Vendor in four Gartner Hype Cycle reports including the: Hype Cycle for Human Capital Management Technologies, 2022; Hype Cycle for Digital Workplace Infrastructure and Operations, 2022; Hype Cycle for Digital Workplace Applications, 2022; and Hype Cycle for Frontline Worker Technologies, 2022.

And as a demonstration of our deep commitment to our customers and their success, the ActivTrak Productivity Lab launched ActivTrak Academy, a learning center to help customers turn workforce insights into action; debuted Productivity Lab assessments that surface insights to drive better decision-making; published Productivity Benchmarks with cross-industry and industry-specific baselines; and introduced the Work Wiser video series featuring thought leader best practices.

We look forward to working with you in 2023 and continuing to develop world-class workforce analytics that deliver value and competitive advantage to your business.

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Meet the author

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Heidi Farris
CEO at ActivTrak
Heidi Farris is CEO and board chair of ActivTrak, the work intelligence platform helping enterprises measure productivity, manage workforce performance and quantify the ROI of AI adoption. She leads the company's strategy and enterprise growth, with a focus on e... Read more
Heidi Farris is CEO and board chair of ActivTrak, the work intelligence platform helping enterprises measure productivity, manage workforce performance and quantify the ROI of AI adoption. She leads the company's strategy and enterprise growth, with a focus on establishing ActivTrak as the system of record for how work gets done across humans, AI-assisted workers and autonomous agents.

Heidi's career has been defined by a single recurring challenge: leading organizations through inflection points with the discipline to execute and the transparency to bring people along through every hard decision.

At SolarWinds, Heidi joined after the dot-com bust as a website content manager and grew into demand generation, helping architect the inbound go-to-market model that defined the company's growth trajectory. By its 2009 NYSE IPO, SolarWinds had reached roughly $100 million in revenue.

At Idera, she served as CMO and EVP/GM of its Database Tools Division, leading the business through twelve acquisitions and growing its valuation from $250 million to over $1 billion. The work required inheriting businesses fast, making hard calls and integrating without breaking what worked. It also informed a conviction that has shaped everything since: there had to be a more precise, more humane way to make workforce decisions.. That belief is what ultimately drew her to ActivTrak.

Heidi joined ActivTrak in 2019 as COO, driving roughly $5 million in ARR motivated by the product’s potential to shift how organizations design and measure work. She stepped into the CEO role in 2023 as growth slowed and cash burn peaked, redefining the company around transparent workforce analytics, shifting upmarket and growing ARR more than 10x to $65 million, including 47% growth in enterprise ARR in 2025. In January 2026, she launched ActivTrak's Enterprise Era, a structured push toward $100 million in ARR.

Heidi leads ActivTrak through clearly articulated strategy, defined priorities and transparent tradeoffs. That discipline traces back to her start as a journalist — and to a belief that still guides her leadership: precision is not the enemy of empathy, it is the prerequisite. Good decisions require good information, and leaders have an obligation to close the distance between themselves and the actual work. The absence of data does not protect people; it means decisions get made with less rigor, less fairness and less accountability.

Heidi was was named to The Software Report's Top 25 HR Software Executives list in 2025. Her thought leadership has been featured in CEO World, Forbes, People Managing People, SHRM and more. Areas of expertise include enterprise go-to-market strategy, work intelligence, AI adoption measurement, organizational transformation and executive leadership in high-growth B2B technology.
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