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Free Plan
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Assistance: 7am-7pm US CST
Assistance: 7am-7pm US CST
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Email: [email protected]
Response: < 3 Hours
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Chat
Response: < 1 Hour
Advanced & Premium Plans
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Live assistance: 7am-7pm US CST
Monday-Friday
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Email: [email protected]
Response: < 1 Hour
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Chat
Response: < 2 Minutes
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Phone: 1 (888) 907-0301
Response: < 2 Hours
ActivTrak Escalation Response Times
Free Plan
Severity Level
- Level 0 (Urgent)
- Level 1 (High)
- Level 2 (Normal)
- Level 3 (Low)
response time
- Engineering Support N/A
- 3 hours
- 8 hours
- 8 hours
Advanced & Premium Plans
Severity Level
- Level 0 (Urgent)
- Level 1 (High)
- Level 2 (Normal)
- Level 3 (Low)
response time
- 1 hour
- 2 hour
- 2 hour
- 8 hour
Support Testimonials
We had some questions and issues in the implementation, and everything was addressed promptly.
Fast support every time I’ve contacted them and they always guided me in the right direction to correct the problem.
Support is top notch. We get responses from our account representative in a timely manner.
