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Email supportActivTrak Support plans
Standard
All the digital guidance support you need to go at your own pace |
Premier
An advanced support team that is there when you need them |
Signature
An industry-leading support team with fast pass access to our expert advisors |
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24x7 online access to onboarding and educational resources |
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Live chat, email support & scheduled calls for active support cases 1 |
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Faster response times 2 |
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On-demand coaching sessions |
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Technical configuration and tuning 3 |
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Dedicated Technical Account Manager |
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Health Checks 3 |
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Priority ticket routing |
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Dedicated Customer Success Manager |
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Guided onboarding and 1:1 support at every step |
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Tailored customer success plan, roadmap development and training |
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Integration support and customized BI dashboards 4 |
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- 1 Chat operating hours: Standard (M-F 8 a.m. - 6 p.m. CT) / Premier (M-S 8 a.m. - 6 p.m. CT) / Signature (24x7)
- 2 Email operating hours and response times: Monday through Friday (8 a.m. - 6 p.m. CT), Standard < 12 hours / Premier < 8 hours / Signature < 2 hours
- 3 Delivered once annually
- 4 Up to 10 hours of data & solutions services provided at anytime. Additional data & solutions services may be purchased separately.
Support Testimonials
We had some questions and issues in the implementation, and everything was addressed promptly.
Fast support every time I’ve contacted them and they always guided me in the right direction to correct the problem.
Support is top notch. We get responses from our account representative in a timely manner.
