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ActivTrak Support plans

Standard

All the digital guidance support you need to go at your own pace

Included with all paid subscription plans

Premier

An advanced support team that is there when you need them

Annual subscription add-on

Signature

An industry-leading support team with fast pass access to our expert advisors

Annual subscription add-on

24x7 online access to onboarding and educational resources

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Live chat, email support & scheduled calls for active support cases 1

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Faster response times 2

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On-demand coaching sessions

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Technical configuration and tuning 3

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Dedicated Technical Account Manager

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Health Checks 3

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Priority ticket routing

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Dedicated Customer Success Manager

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Guided onboarding and 1:1 support at every step

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Tailored customer success plan, roadmap development and training

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Integration support and customized BI dashboards 4

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  1. 1 Chat operating hours: Standard (M-F 8 a.m. - 6 p.m. CT) / Premier (M-S 8 a.m. - 6 p.m. CT) / Signature (24x7)
  2. 2 Email operating hours and response times: Monday through Friday (8 a.m. - 6 p.m. CT), Standard < 12 hours / Premier < 8 hours / Signature < 2 hours
  3. 3 Delivered once annually
  4. 4 Up to 10 hours of data & solutions services provided at anytime. Additional data & solutions services may be purchased separately.

Support Testimonials

Robin Schroyer

CIO, The Brethren Mutual Insurance Company

5 yellow stars.

We had some questions and issues in the implementation, and everything was addressed promptly.

Michael Wright

IT Manager, Protect Controls, Inc

5 yellow stars.

Fast support every time I’ve contacted them and they always guided me in the right direction to correct the problem.

Andy Achreiber

IT Manager, Digestive Health Specialists

5 yellow stars.

Support is top notch. We get responses from our account representative in a timely manner.

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