Have a question?
Browse open support tickets
Get started
Open a new support ticket
Get started
Browse the Help Center
Get started
Jump start onboarding
Get started
Explore ActivTrak academy
Learn more
Contact us
Email supportActivTrak Support Packages
ActivTrak Support Packages |
DigitalAll the digital guidance support you need to go at your own pace Included with all subscriptions |
PremierGuided onboarding, enhanced technical support, insights and advisory support Annual subscription add-on |
SignatureFirst-class support with expanded touch for ongoing technical and advisory support Annual subscription add-on |
|---|---|---|---|
Quick Start Onboarding |
|||
24X7 Online Access to Onboarding, Learning Materials & Help Center |
 |
|
|
Guided Quick Start Onboarding Support |
|
|
|
Technical Account Configuration & Tuning |
|
|
|
Live Stakeholder Training |
|
|
|
Implementation Planning Workshop |
 |
||
Technical Support (Ongoing) |
|||
Live Chat 1 & Email Support 2 |
|
|
|
Scheduled Calls for Open Support Cases |
|
|
|
Annual Technical Health Check |
|
|
|
Dedicated Technical Account Manager (TAM) |
|
||
Priority Ticket Routing |
|
||
Integration Support & Customized BI Dashboards 3 |
|
||
Advisory Support (Ongoing) |
|||
Dedicated Customer Success Manager (CSM) |
|
|
|
Business Reviews |
|
|
|
Training Vouchers |
|
|
|
External Productivity Benchmark Comparison |
|
|
|
Expert Insight into Your Productivity Trends (bi-annual) |
|
||
Insights to Action Workshop Facilitated by Productivity Lab |
|
- Productivity Lab Delivered Service
- 1 Live Chat Support Hours: Digital (Mon-Fri 8am - 6pm CT), Premier (Mon-Sun 8am - 6pm CT), Signature (24X7)
- 2 Email Support Hours: (Mon-Fri 8 am - 6 pm CT). Average Email Response Time: Digital (<12 hrs), Premier (<8 hrs), Signature (<4 hrs)
- 3 Up to 10 hours of data & solutions services provided (Signature only)
Support Testimonials
We had some questions and issues in the implementation, and everything was addressed promptly.
Fast support every time I’ve contacted them and they always guided me in the right direction to correct the problem.
Support is top notch. We get responses from our account representative in a timely manner.
