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ActivTrak Support Packages

ActivTrak Support Packages

Digital

All the digital guidance support you need to go at your own pace


Included with all subscriptions

Premier

Guided onboarding, enhanced technical support, insights and advisory support


Annual subscription add-on

Signature

First-class support with expanded touch for ongoing technical and advisory support


Annual subscription add-on

Quick Start Onboarding

24X7 Online Access to Onboarding, Learning Materials & Help Center

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Guided Quick Start Onboarding Support

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Technical Account Configuration & Tuning

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Live Stakeholder Training

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Implementation Planning Workshop

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Technical Support (Ongoing)

Live Chat 1 & Email Support 2

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Scheduled Calls for Open Support Cases

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Annual Technical Health Check

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Dedicated Technical Account Manager (TAM)

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Priority Ticket Routing

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Integration Support & Customized BI Dashboards 3

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Advisory Support (Ongoing)

Dedicated Customer Success Manager (CSM)

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Business Reviews

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Training Vouchers

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External Productivity Benchmark Comparison

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Expert Insight into Your Productivity Trends (bi-annual)

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Insights to Action Workshop Facilitated by Productivity Lab

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  1. bullit image Productivity Lab Delivered Service
  2. 1 Live Chat Support Hours: Digital (Mon-Fri 8am - 6pm CT), Premier (Mon-Sun 8am - 6pm CT), Signature (24X7)
  3. 2 Email Support Hours: (Mon-Fri 8 am - 6 pm CT). Average Email Response Time: Digital (<12 hrs), Premier (<8 hrs), Signature (<4 hrs)
  4. 3 Up to 10 hours of data & solutions services provided (Signature only)

Support Testimonials

Robin Schroyer

CIO, The Brethren Mutual Insurance Company

5 yellow stars.

We had some questions and issues in the implementation, and everything was addressed promptly.

Michael Wright

IT Manager, Protect Controls, Inc

5 yellow stars.

Fast support every time I’ve contacted them and they always guided me in the right direction to correct the problem.

Andy Achreiber

IT Manager, Digestive Health Specialists

5 yellow stars.

Support is top notch. We get responses from our account representative in a timely manner.

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