Additional Support
Digital Support
Explore the Digital Support Plan
Get started quickly, on your schedule
- Digital enablement at your fingertips
24X7 access to centralized learning resources in ActivTrak Academy - Support when you need it
24X7 access to our Help Center, scheduled calls for open support cases and convenient, weekday email and chat support - Support Hours
Live Chat Support: Mon-Fri 8 am – 6 pm CT
Email Support: Mon-Fri 8 am – 6 pm CT (response time <12 hrs)
Premier Support
Accelerate your success with Premier Support
Includes all features of Digital
- Get started…the right way
Accelerate adoption with account configuration and training to help lay a good foundation - Actionable insights to drive results
Quickly assess progress to goals and surface opportunities to drive further business value - Unlock dedicated support
Your Customer Success Manager helps streamline your experience and provides customized guidance and best practices - Support Hours
Live Chat Support: Mon-Sun 8 am – 6 pm CT
Email Support: Mon-Fri 8 am – 6 pm CT (response time <8 hrs)
Signature Support
Maximize ROI with Signature Support
Includes all features of Premier
- Jumpstart your journey
Accelerate adoption and quickly turn insights to action with tailored planning led by Productivity Lab experts - Designated technical account manager (TAM)
Dedicated TAM to guide your way and priority ticket routing for quicker access to best-in-class support - Personalized trends & insights
We help you maximize your investment with customized BI dashboards and our full suite of product features to deliver critical insights - Unparalleled access to productivity experts
Productivity Lab experts deliver strategic guidance to unlock deeper insights and drive tangible results - Support Hours
Live Chat Support: 24X7
Email Support: Mon-Fri 8 am – 6 pm CT (response time <4 hrs)
Support testimonials
Robin Schroyer
CIO, The Brethren Mutual Insurance Company
We had some questions and issues in the implementation, and everything was addressed promptly.
Michael Wright
IT Manager, Protect Controls, Inc
Fast support every time I’ve contacted them and they always guided me in the right direction to correct the problem.
Andy Achreiber
IT Manager, Digestive Health Specialists
Support is top notch. We get responses from our account representative in a timely manner.
