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User Activity Monitoring (UAM)
See how ActivTrak Uplifts UAM to Powerful Workforce Analytics
View user activity data to optimize team productivity
Identify frequently used redundant apps and tools to optimize spend
Understand workflow patterns, factors driving employee turnover and more
User Activity Monitoring software enables managers and admins to track and collect
employee's real-time user actions and behavior data on company networks, connected
devices, and monitored workstations. With the increase in open access to the internet
and a more relaxed work culture, it is possible for team members to misuse the
organization's resources.
You might have specific questions regarding your organization. Who is your most
productive employee? What kind of software are utilized majorly in your organization?
What time of the day is your team the most productive?
UAM answers all of the above questions. It enables you to have an overall view of how
employee activities occur in your organization.
By implementing Activity Tracking, organizations can be more efficient in tracking the
online activities of the employee, ensuring that resources are appropriately utilized,
and stopping any suspicious activity that leads to loss of productivity and puts your
organization at risk.
User Activity Monitoring is a type of proactive surveillance that helps to prevent misuse
of access privileges.
Activity monitoring software captures the use of applications and programs on the
monitored workstation. The onscreen user activities are maintained in a log. This
ensures that company data remains secure and the employees are performing their assigned
tasks efficiently.
User Activity Tracking tools includes features like:
Real-time activity monitoring allows you to monitor the activities taking place
in real-time on a computer. You can observe and analyze all the data.
User Activity Reports
All user activities are contained in the User Activity Report.
Malicious Website Blocking
With this feature, you can restrict access to websites that are unproductive or
distracting. Usually, companies prefer to block social media websites, Online
gaming portals, entertainment and streaming websites such as Netflix.
Productivity Tracking
This feature helps to track the performance level of any employee concerning
productivity. With productivity tracking, you can help your employees to improve
in areas of work where they feel difficulty, leading to overall improvement of
the organization.
Activity-based Alarms
Every time a predefined condition is matched when any activity is performed, an
alarm is triggered. These alarms notify about unwanted activity immediately.
Keystroke Logging
Keystroke logging is a feature where the keyboard activity is captured. The
keystrokes are recorded and stored in a log file. All kind of operations
performed on the keyboard are captured via Keystroke Logging.
User Activity Monitoring Tools
There are many kinds of user user activity monitoring tools on the market. These tools
employ different features for different purposes, such as tracking activity for many
users, vs. looking into activity for one user. A useful tool would be the one that
allows you both, multiple tracking or single user tracking as per your
requirement.
Employee monitoring software monitors the user screen in the background, and when a
targeted activity takes place, it alerts the administrator or the manager.
For example, you can set an alarm condition for downloading unauthorized software on a
work computer. If an employee tries to download one, the alarm will be triggered and you
will be immediately notified of the activity.
All the activities, depending on your software can store the monitored activity in some
format. Most common forms are screenshots or videos.
When some action takes place that matches the criteria, an alarm will trigger informing
the manager about any suspicious activity.
Let's check out some advantages in detail.
Advantages of User Activity Monitoring
Saves Time and Resources
According to The Art of Not Working at Work, the average time spent on private
activities at work is between 1.5 and three hours a day.
In a report by Court, it states that a company of 500 employees loses
approximately $1 million annually if they use the internet just a half hour a
day.
Using a user activity tracking application helps you keep track of resource
utilization and employee activities, which saves an immense amount of money for
the organization.
Productive Workflow
When the right task is assigned to the right people, it leads to an increase in
the productivity of the organization. It is essential to understand the
strengths and weaknesses of the employee to assign them tasks true to their
potential.
With the help of employee monitoring, the employer can learn who is better at
specific tasks. For example, if two team members are assigned a similar job, the
manager can track the activity to conclude who has a better workflow.
Better Security
According to the 2018 Cost of Insider Threats: Global Organizations, 64% of the
insider threat attacks occur due to negligent behavior of an employee or
contractor. On the other hand, 23% attacks were deliberately malicious, and 13%
involved user credential theft.
Given access to the network and so much sensitive data - personal and
organizational, there are huge liabilities like disclosure of confidential
information, unauthorized duplication of files and more. Thus, user activity
tracking becomes a necessity.
The alarms and website blocking characteristics of a user tracking system will help to
inform you and others of any unwanted activity.
Alarms are predefined conditions that trigger when any activity meets your defined
criteria. Alarms can trigger emails, screenshots or video notifications to the admin.
If you find out that an employee is accessing restricted data or a malicious website, you
have the option to block the website so it won’t be accessible at all.
Wondering how User Activity Tracking can be helpful to employees? Let's check out the
benefits:
Employees get better recognition as their excellence in their work doesn't go
unnoticed
Employers can create the most efficient team. This gives the employee the
opportunity to work in an excellent team.
User Activity Monitoring offers transparency
According to a Salesforce.com study, 86% of executives blame workplace failures
on a lack of collaboration and poor communication. It is wise to have a
transparent work environment that has open communication between the employees
and managers.
Open communication creates trust, and that trust leads to honest communication.
This creates a harmonious work environment which in turn provides an excellent
organizational environment.
Helps to recognize the real potential of an employee which can lead to lucrative
incentives
Employees can support their case in an annual salary raise with real data, and
they receive useful feedback from the manager.
The Disadvantages of User Activity Monitoring
The most common drawbacks of user activity tracking are a high level of stress for
employees, mistrust, and invasion of privacy.
Stress and Mistrust
The issues of stress, mistrust, and invasion of privacy are interdependent.
Activity monitoring can make the employee feel like they are always under
constant scrutiny that leads them to feel stressed.
Tracking every computer activity of the employee makes them feel that privacy is
violated. The company has rights to monitor the network and devices provided
that it is company property.
To avoid this situation, the employee should be informed to understand the work
policy of the organization and the fact that they don’t have to worry about
keeping a mental check at every step of their task.
Ignorance between Professional and Personal Time
Sometimes employee monitoring becomes more about control than improvement or
optimization of the work environment.
In such issues, the employer monitors activities even when the employee is
off-duty. A considerable amount of data is collected under the means of
monitoring.
All the personal information collected which is irrelevant to the job leads to
violation of privacy.
The employer must make ethical use of the employee monitoring technology.
Limiting the tracking to work hours is a good way to avoid this issue.
Legal Consideration While Implementing Tracking Applications
It is legal for the employer to monitor the activity on any device or network that is
provided by the organization. According to Privacy Rights Clearinghouse, “unless company
policy specifically states otherwise, your employer may monitor most of your work
activity.”
The employers have the right to monitor the emails, applications and website use.
Anything online or offline on the computer can be monitored. Other forms of monitoring
also include video surveillance, GPS tracking, audio recording in the work premises.
Few employers make the right decision by informing the employees about the monitoring.
This decision makes it legal to monitor employee as they already have their consent.
The best approach is to go through the federal laws of your state and seek legal advice
before you decide to implement any tracking software on your employees' computer.
User Activity Monitoring Best Practices
No one wants to be seen as a dictator. That situation can be avoided by following best
practices and implementing proper policies. Following the suggestions below can help
you represent your intentions to your team in a positive light.
Be transparent with your employees
Your team should be made aware of the tracking system on their workstations. It
is a good practice to include the acknowledgment of using monitoring software in
the work contract.
Talk with your employees and ensure them that the purpose of tracking is limited
to the improvement of organization and their private data is secure.
The best course of action would be to arrange a special meeting for your
employees. Assure the employees that monitoring is for the protection and
welfare of the company and employees too.
How to identify which User Activity Monitoring tools are suitable for you?
There are three main criteria to consider while selecting an Employee Monitoring
software:
Decide goals you want to achieve for your business
Make a list of goals for your business and then think how a particular software
helps you to achieve them. Some possibilities can be:
Secure company's Data Better
Improve efficiency in the organization
Legal protection for the company and employees
Optimize Expenses
Employee Retention
User Activity Monitoring With ActivTrak
Use ActivTrak to understand User Activity in a
whole new way. Our cloud-based activity monitoring software provides historical
and real-time insights into how your team spends their time online and in
applications.
Effortlessly track and analyze user activities. Multiple reports and tools work
together to connect the dots between computers and their users.
Here are a few reasons why ActivTrak is an ideal solution for User Activity
Monitoring:
Review resource usage, policy compliance, suspicious activities, and
productivity levels.
Set notifications when unwanted activity happens, document the activity, and
react to it without lifting a finger.
Monitor activity only during working hours by creating custom tracking
schedules.
Watch a real-time feed of what a user sees on their screen with live thumbnails
and screenshot captures.
Check in on your team any time, anywhere from the desktop or our mobile app.
Limitations and ease of use
You have to check what speed, storage and data the software offers.
All companies have different requirements and expectations from the software.
Check if the software can provide custom development for your company.
As the number of applications increase, complexity increases. Using a monitoring
software that allows multiple integrations can help to reduce that complexity
and make workflow smooth-running and effective.
As mentioned before, an organization goes through multiple changes. Updating data
through all applications is a tedious task. Having integrated applications makes
updating easier and time efficient.
Therefore, choosing software that offers unlimited integrations of applications
can make life easier.
The Cost and Time
There are so many software options out there that it's easy to purchase a
seemingly useful software that doesn't meet your specific needs.
Checking the price point of licenses offered is essential.
Any company is always changing. New employees get added to and removed from an
organization all the time. So it is important to avoid any hassles and select
the software where new members can be added to the team quickly.
It is also essential to know the software requirements. Different softwares have
different system support requirements.
Some also require physical servers to store all data onsite. Choosing to have all
the data onsite might incur into additional cost. At the same time, a
cloud-based software does not require anything extra.
Sometimes the software you use might be complicated to use and extract
information from or have a complex installation process. Therefore, it is
essential to know if you need to invest in a team to use and maintain the
software. Another option is to install such software that you can get running
efficiently by yourself.
Employee activity tracking is a fundamental part of data protection for organizations
today. The best option for the organization would be to combine the monitoring of user
activity and data discovery that helps to secure the organization and enforce
policy-based controls.
Now that you are more aware of the uses, advantages, and disadvantages, you will have a
clear idea on how to increase the efficiency and productivity in your organization.
Not only does it help you protect the company property and make informed decisions, but
also helps to improve your employees’ work dynamic and focus.
Know why it is important to protect your organization against insider threats.
In Short
Congratulations! Now you have the knowledge to boost the progress of your organization.
Improving your organization is your most important goal, and for achieving that, you
need to measure, and that can only be done if you have the right tools. The bigger
picture that is provided by one right tool will lead to productivity and help your
organization achieve efficiency.
Workforce Productivity and
Analytics Software for Teams
ActivTrak collects and normalizes user activity data providing visibility, analytics and
context. Get the real story behind HOW your employees work and what hinders their
productivity so you can streamline and optimize business tools, processes and teams.
Uncover poor operational processes and workflow bottlenecks
Analyze productivity activities and behavior patterns
Get visibility into cloud application proliferation and usage trends
Gain insights into remote employee work patterns and time management
Identify insider threats to reduce security vulnerabilities
Get alerted to employee activities that introduce compliance risk
Easily generate detailed reports for audit trail requirements
