Comparing the features of ActivTrak and Teramind
| Feature | ActivTrak | Teramind |
|---|---|---|
|
Workforce management capabilities |
Effectively manage a modern workforce. |
Data Loss prevention-focused. |
|
Privacy and security |
Take an employee-centric, privacy-first approach. |
Intrusive employee monitoring (keystroke logging, screen recording, audio capture). |
|
Goal setting and coaching |
Set goals to improve utilization and performance. |
Basic productivity classification without strategic performance capabilities. |
|
Productivity optimization |
Boost employee effectiveness and well-being, balance workloads and reduce costs. |
No productivity optimization tools. |
|
UX and ease of use |
Implement in a day, scale with ease. |
Difficult and complex to deploy. |
|
Plans and pricing |
ActivTrak offers a free plan for up to 3 users; the free plan allows for basic time tracking. ActivTrak’s Essentials plan is priced at $10/user/month; the Essentials Plus plan is priced at $15/user/month. For enterprise users, the Professional plan costs $19/user/month. |
Teramind does not offer a free plan. The Starter plan – the most basic – is priced at $15/seat/month. However, companies must purchase a minimum of 5 seats. |
Where Teramind falls short
To provide an objective perspective, we analyzed verified user reviews from independent platforms like G2 and Capterra. The following points highlight recurring challenges and limitations reported by actual Teramind customers.
Poor customer support
Customer support is the worst I’ve ever seen. Tickets can take over a month to resolve, if they even get resolved at all… After multiple follow-ups, you get a standard response that the developers are working on it. I would not recommend it to anyone. G2 Insightful review
Teramind fails to track time accurately
Buyer beware… since I signed up 2 weeks ago, the system hasn’t tracked time or tasks properly, and after spending hours on remote sessions, chat, and email support, the system is still not working…. As a new customer, this experience has been horrible. G2 Insightful review
Teramind isn’t user-friendly
There is an incredible learning curve to get up to speed. A step-by-step process would be very helpful, and I would prefer better ways to process mass record classifications on categories… G2 Insightful review
Teramind doesn’t update customers about known issues
Problems seem to happen a lot…but every time we bring to the attention of support, we get “We’re aware of this and working on it.” Well, why aren’t we getting notified about the issues when they happen, and why do they take so long to fix? Capterra Insightful review
Plans are too expensive
A bit expensive for a mid-size company. Tech support is outside N. America, and the only way to reach them is via email. A phone support 24/7 would have been better. Capterra Insightful review
Lacks a user-friendly design
… One drawback was the complexity of the platform, which required a learning curve to fully utilize its features. The interface, while functional, could benefit from a more modern and user-friendly design… Capterra Insightful review
Measurable results. Real ROI.
196 reviews
145 reviews
534 reviews
The ActivTrak difference
ActivTrak is the only solution with employee monitoring, productivity and performance management, and workforce planning capabilities in a single platform that safeguards employee privacy through transparent, ethical data use.
- Unlocks workforce value in weeks, not months
- Powered by AI-driven analytics for quick, actionable insights
- Enables data-driven decisions on workforce investments
- Integrates with existing tech stack for greater visibility and analysis
Combined with best-in-class customer service and support, it’s easy to see why Teramind customers switch to ActivTrak.
“One of the biggest differentiators I observe in vendors is how well they adapt to the sophistication level of their client. And that’s been true of my experience with ActivTrak right out of the gate.”
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Award-winning impact
