Comparing the features of ActivTrak and Time Doctor
| Features | ActivTrak | Time Doctor |
|---|---|---|
|
Workplace analytics data |
Advanced workforce management, performance optimization and workforce planning |
Monitoring for billable hour tracking |
|
Custom categories |
Multi-dimensional analytics and AI-powered insights |
Limited analytics dimensions |
|
Team-level analytics |
Deep team-level insights |
Limited team analytics |
|
Suspicious activity alerts |
Mouse jiggler detection prevents time theft |
Security concerns |
|
Location capabilities |
Location-based productivity insights |
Manual location configuration required |
|
Goal setting and coaching |
Strong goal-setting capabilities |
Limited goal management |
|
Capacity and headcount planning |
Intuitive capacity and utilization metrics |
Manual capacity analysis required |
|
Performance management tools |
Workforce optimization and planning tools |
No formal performance management system |
|
Customer support |
Rapid, in-house customer support |
Support limitations |
|
Plans and pricing |
ActivTrak offers a free Basic time tracking plan (for up to 3 users). The Essentials Plan is priced at $10/user/month, the Essentials Plus Plan is priced at $15/user/month, and ActivTrak’s Professional Plan (designed for enterprise clients) is $19/user/month. |
Time Doctor does not offer a free plan. In addition, the Basic plan is $6.70/user/month (if paid for the year) and costs $8/user on a month-by-month basis. Time Doctor’s Standard plan costs $11.70/user/month (if paid for the year) and $14/user on a month-by-month basis. The Premium plan is priced at $16.70/user/month (if paid annually) or $20/user on a monthly basis. |
Where Time Doctor falls short
To provide an objective perspective, we analyzed verified user reviews from independent platforms like G2 and Capterra. The following points highlight recurring challenges and limitations reported by actual Time Doctor customers.
Inaccurate screenshots and billing issues
Screenshots were not always accurate, customer service took a long time to get a hold of, and reports weren’t always working so I decided to pull the plug on it… I am finding out 8 months later I was being charged monthly for the service. G2 Insightful review
Invasive pop-up alerts
It does not help employees to be productive. The sign that pops up when there’s no mouse or keyboard activity shows even when you’re watching a video, on a webinar or even making a presentation… G2 Insightful review
Lack of customer support
The biggest problem with Time Doctor is that we were working with their “support team” for over a month and supposedly they were working on fixing our problems…Nothing ever got fixed. G2 Insightful review
User privacy concerns
The old client UI is not intuitive and buggy. Our team very often complains about this and they don’t want to use it. A key feature which is blurring the screenshots has been taken away from the new Windows and Mac client but the option to enforce it is still in their web backend. This gives the false expectation that the setting will be respected while it [isn’t] and this compromises the privacy and *security* of the people using this software as the screenshots can also collect passwords, private keys etc. Capterra Insightful review
Missing time-tracking entries
Some of the issues were: 1. Time not syncing between mobile, desktop, and web clients. 2. Time not accurately being tracked. 3. Unable to archive old project-tasks or projects. 4. Tasks and projects not syncing between mobile, desktop, and web clients. 5. Time is missing. In other words, time would be tracked and then disappear. This has been a disaster from start to finish. Capterra Insightful review
Charges after canceling
They will never let you cancel and keep charging you month on month even after your cancellation. I reached out to the support through mail and they even sent me [a] confirmation email that the account is cancelled but I keep getting charged every month. I do not recommend this to anyone. Capterra Insightful review
Measurable results. Real ROI.
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The ActivTrak difference
ActivTrak is the only solution with employee monitoring, productivity and performance management, and workforce planning capabilities in a single platform that safeguards employee privacy through transparent, ethical data use.
- Unlocks workforce value in weeks, not months
- Powered by AI-driven analytics for quick, actionable insights
- Enables data-driven decisions on workforce investments
- Integrates with existing tech stack for greater visibility and analysis
Combined with best-in-class customer service and support, it’s easy to see why Time Doctor customers switch to ActivTrak.
“We love how ActivTrak gives us visibility into how our employees are spending their time while allowing us to be respectful of their privacy. It’s the perfect balance.”
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