Comparing ActivTrak vs. Hubstaff
| Feature | ActivTrak | Hubstaff |
|---|---|---|
|
Monitoring capabilities |
Complete work visibility |
Basic monitoring for billable hour tracking |
|
Calendar integration |
Calendar integration fills visibility gaps |
Relies on manual input for offline activities |
|
Activity classification |
Flexible activity classification |
Productive/unproductive classification only |
|
Location tracking / GPS |
Location-based productivity insights |
Invasive GPS location tracking |
|
Team data and analytics |
Team and org-wide analysis |
Single worker view only |
|
Built-in tools for managers |
Manager tools for improving team productivity |
Not designed for productivity improvement |
|
Schedule automation |
Automated schedule adherence |
Manual schedule tracking required |
|
User interface and design |
Easy implementation for enterprises |
Difficult and complex to deploy |
|
Plans and pricing |
Offers a free plan that includes up to 3 users and 30 days of data history. The premium Professional plan offers affordability and flexibility for larger teams. |
Does not offer a free plan and a pricier per-month price on Enterprise accounts ($24 / user/ month). |
|
Integrations |
Integrates with Salesforce, Microsoft Teams, ADP, Culture Amp, Asana, Okta, Microsoft Entra ID, SCIM, Slack, ServiceNow, Zendesk, Zoom, Personio, HiBob, Dayforce, Paycor, Trinet, UKG, Microsoft Viva, Lattice, Qualtrics XM, Jira Software, Workday, SAP and SuccessFactors. |
Integrates with Active Collab, Asana, Breeze, ClickUp, Github, Gitlab, Insightly, Jira, Monday, Podio, Redbooth, Redmine, Teamwork Projects, Trello, Unfuddle, Wrike, Zoho Projects, Bitwage, Freshbooks, Payoneer, Paypal, Quickbooks, Wise, Gusto, Deel, Salesforce, Freshdesk and Zendesk. |
Common Hubstaff complaints
To provide an objective perspective, we analyzed verified user reviews from independent platforms like G2 and Capterra. The following points highlight recurring challenges and limitations reported by actual Hubstaff customers.
Slow support and hidden costs
Support is slow and often unhelpful, providing canned answers that don’t address specific issues. Many features are add-ons requiring additional payment, making it costly. The interface is less intuitive compared to competitors… Reporting limitations include an inability to create reports for colleagues who haven’t logged time. G2 Insightful review
Flawed “mouse-movement” tracking
Hubstaff is effective until it comes to meetings where you may not be moving your mouse. It would be nice if there was a way to separate meeting time out from the rest of the workday. Once I was on a meeting and Hubstaff deleted an hour of time due to inactivity, because it was a meeting that I was not speaking or presenting during. Then my workday looked like I worked an hour less. G2 Insightful review
Poor service quality
I find Hubstaff’s software to be the worst. They just charge people money without providing proper service. In my case, when I reached out to support, I was told they keep the money to ‘improve’ their service — which honestly sounded laughable. It’s disappointing to pay for a service that doesn’t meet expectations. G2 Insightful review
Buggy features and notification spam
…A lot of the features are not working, and I am still waiting on support to rectify them, including my inbox, which makes it extremely difficult for me to track my own tasks and organise my day. Notifications have been turned off several times in organisation and personal settings, but everyone is still being slammed with emails… Capterra Insightful review
Deceptive billing practices
The company is misleading, the invoicing is a nightmare, and they think it’s ok to rip people off with erroneous billing on an annual basis and poor support. BUYER BEWARE! Capterra Insightful review
Unresponsive technical Support
I used to like Hubstaff until I had a problem with it not working. I tried to resolve it with customer service, but they are very poor at responding to your inquiries, and they don’t have voice support. Imagine having technology but no one to walk you through to fix the issue. Capterra Insightful review
ActiveTrak offers measurable results and real ROI.
196 reviews
145 reviews
534 reviews
The ActivTrak difference
ActivTrak is the only solution with workforce intelligence, employee monitoring, productivity and productivity management, and workforce planning capabilities in a single platform that safeguards employee privacy through transparent, ethical data use.
- Unlocks workforce value in weeks, not months
- Powered by AI-driven analytics for quick, actionable insights
- Enables data-driven decisions on workforce investments
- Integrates with existing tech stack for greater visibility and analysis
Combined with best-in-class customer service and support, it’s easy to see why Hubstaff customers switch to ActivTrak.
“We love how ActivTrak gives us visibility into how our employees are spending their time while allowing us to be respectful of their privacy. It’s the perfect balance.”
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Award-winning impact
