Deploy the Agent via the ActivTrak Remote Installer

Use the Remote Installer to deploy agents to Windows computers across your network, eliminating the need for physical access to each device. This tool requires network connectivity and domain admin privileges.

Note: The ActivTrak Remote Installer is only available for deploying the Windows Agent.

Contents

• Before you begin
• Best practices
• Deploy the Agent
• Troubleshooting
• Next steps

Before you begin

• Paid ActivTrak account (not available for free plans)
• Same network as target computers (or VPN access)
• Domain admin privileges
• Windows computers only (macOS not supported)
• Active Directory environment (works best)

Best practices

• Test deployment on a single computer first
• Deploy during off-hours to minimize disruption
• Keep a deployment log for troubleshooting
• Use Check Status before attempting installation (see step 3 of Installation)
• Consider deploying browser extensions simultaneously (see step 4 of Installation)

Deploy the Agent

1. Download Installer and Agent

You need two files for remote deployment:

Remote Installer tool

Download from https://app.activtrak.com/#/app/downloads

Windows Agent

• From the Admin Panel (Home > Admin Panel): Click the Install/Share Agent File in the Quick Actions bar at the top of the Dashboard. Then, click the teal Download Agent button in the window that opens.

• From the Activity Dashboard: Click the download Agent button in the top right and select For Windows

2. Install the Remote Installer

• Run RemoteInstaller.msi first (not the agent file)
• Click through the setup wizard and approve any permission prompts
• Click Finish with "Launch ActivTrak Remote Installer" checked to open the tool automatically

3. Configure remote deployment

The Remote Installer window opens with Source and Target sections:

Source configuration

• Click Browse, navigate to your Downloads folder and select the Windows Agent installer file
• The tool displays the agent version once the file is mapped

Target configuration

Under Target, specify the computer where the Agent will be installed using one of these methods:

• Computer name
• IP address
• Browse to find it on the network

Click Check Status to verify the connection and check for existing agents. The Agent Status will indicate whether the ActivTrak agent is "Not installed (or not detected)" or display the version information for the Agent currently installed on the device.

4. Deploy the Agent

• Click Install to deploy the agent (or Uninstall to remove)

• For better Chrome tracking, check "Chrome Extension." Note: Users will see "ActivTrak Assist" in their browser extensions
• Wait for the "Installation successful" confirmation

Troubleshooting

Connection issues

• Verify network connectivity to the target computer
• Confirm domain admin credentials
• Check Windows Firewall isn't blocking connections
• Ensure the target computer is powered on

Chrome shows "URL Unavailable"

• Enable Chrome Extension during deployment
• Or deploy ActivTrak Assist Browser Extension separately
• Extension will be visible to users (not silent)

Agent not appearing?

• Check that you didn't rename the installer file
• Verify you have admin rights on the computer
• Review the Agent Health Status dashboard for any issues

Next steps

• Configure browser extensions for complete website tracking
• Set up tracking schedules for your teams