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Scale Happy Customers with Zendesk and ActivTrak

Track time spent by customer service on different Zendesk tickets

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Do you know how your employee experience affects your customers? Combine customer service productivity metrics from ActivTrak with rep activity data from Zendesk for a holistic analysis of help desk productivity.

  • Understand duration between ticket creation and resolution
  • View ticket trends by week – cases created, open, solved
  • Side by side rep productivity metrics – email, chat
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