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How ActivTrak Helps MSPs Deliver Visibility Into Remote/Hybrid Work

We’ve all seen a big shift in the managed services landscape over the past year and companies worldwide have adopted remote and hybrid operations. Companies have employees collaborating digitally on thousands of projects, learning new tools, and humanizing their work interactions along the way. The one thing that has become clear is that the future of work is all about flexibility. Companies want to offer hybrid work flexibility to their employees, but they also want visibility into how employees are getting work done and understand how they are doing in this new hybrid work environment.

How do you address what you can’t see? How do you assess productivity and keep a pulse on employee well-being across people, process, and technology? The majority of organizations do not have a consistent approach to measuring productivity, instead of relying on a mix of observation (50%) and inference from business performance (43%).

This presents an opportunity for MSPs to expand their service offerings to include workforce analytics solutions to help their customers optimize work productivity and support employee well-being. Many organizations are finding that workforce analytics solutions provide significant benefits, whether employees are primarily working at home, or in the office.

Create a culture of continuous productivity improvement

Organizations have long sought to increase the productivity of their employees, but the rise of remote work has made it nearly impossible to observe employee work habits and to improve them. As the saying goes, “You can’t manage what you can’t measure” – but more to the point, you can’t measure what you can’t see.

How did employee work habits change with the shift to remote work? Are employees more productive working remotely or are some employees more productive in the office? These types of questions are especially relevant as your customers start to focus on return-to-office plans and flexible work policies.

ActivTrak provides the insights to help your customers understand how their employees are working and to measure productivity in an objective way. Their employees can also leverage their personal workforce activity data to fine-tune their work habits and optimize their schedules, enabling more time for focused, strategic work.

With ActivTrak your customers can visualize, measure, and optimize employee productivity across their organization:

  • Understand how employees’ time is divided between focus, collaboration, and multitasking activities to identify and correct imbalances.
  • Compare productivity and work habits of remote and in-office teams to identify and diagnose discrepancies.
  • Set team goals for productive time, focus time, and collaboration time to set clear expectations and create alignment around roles and responsibilities.
  • Assess weekly, monthly, and quarterly trends in team and individual productivity to demonstrate objective progress or identify opportunities for improvement.

Improve engagement & well-being

In August 2021, attrition rates reached an all-time high, with 2.9% of the US workforce quitting their jobs. Without a reliable means of assessing employee engagement and experience, it can be difficult for your customers to improve retention rates. Tools like engagement surveys can yield some valuable insights, but they only capture point-in-time sentiment and can be skewed by self-reporting.

With the new flexible work environment, many managers have grown increasingly unsure how to best support their teams because the work performed is no longer easily seen and, therefore, support needs are not easily or quickly identified. 

Leveraging workforce analytics, MSPs can help their customers surface opportunities to provide support quickly to those employees that need it most. With ActivTrak, you can enable managers and employees alike to play an active role in improving engagement, job satisfaction, and well-being. 

Managers gain visibility into employee work habits, enabling them to:

  • Surface early indicators of burnout and disengagement.
  • Leverage coaching suggestions to help employees address concerns.
  • Assess and optimize workload balance across their team.
  • Identify and mitigate sources of inefficiency and distraction that take time away from focused work.

Employees gain insights into their work habits, empowering them to:

  • Fine-tune their work habits and optimize their schedule.
  • Drive informed, collaborative conversations with their manager about workload concerns or insufficient time for focused work.
  • Compare personal productivity, focus, and collaboration time against team benchmarks.

How can ActivTrak help MSPs?

ActivTrak makes it easy for MSPs to offer workforce analytics solutions to grow your business, increase customer satisfaction, and maximize your profitability. By providing a native cloud application built on Google Cloud infrastructure and microservices architecture, we enable our MSPs to focus on delivering value to help their customers unlock productivity potential, while also addressing key issues such as engagement and burnout.

About ActivTrak

ActivTrak helps companies unlock productivity potential. Our award-winning workforce analytics and productivity management software provides expert insights that empower people, optimize processes, and maximize technology. Additionally, with data sourced from more than 9,000 customers and over 450,000 users, ActivTrak’s Workforce Productivity Lab is a global center for ground-breaking research and expertise that helps companies embrace and embody the future of work.