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Measuring AI is key to understanding whether your investments are paying off. But simply counting the hours employees spend in AI tools can’t tell you what value they add to your bottom line. You need insight into how AI improves productivity, frees up capacity or changes workflows.  The hard part is figuring out where to […]

I had engineering teams build AI agents on data they were sure was ready, and the answers came back wrong in ways nobody caught until later. The problem wasn’t the data or the model. It was the layer between them that translates raw information into something the model can actually reason about correctly. This piece […]