Boost contact center team performance with workforce analytics
The ActivTrak Productivity Lab compiled a list of the top 10 productivity reports that will give you the visibility and insights to boost your contact center team performance. See how to boost productivity, increase team efficiency and ensure employee well being with these easy to use dashboards and reports.
Join the ranks of leading contact centers that have harnessed the power of workforce analytics to:
- Increase Agent productivity
- Correlate agents digital activity with case resolution to replicate patterns of top performers
- Understand key work habits to drive effective coaching conversations to maximize productivity
- Increase productivity and collaboration across distributed teams
- Identify team members at risk of burnout
Download your copy now.