Workforce analytics can increase Contact Center Efficiency by providing data-driven insights into agent activity, resource allocation & team performance. Improve productivity & address burnout risks with data-driven decisions.
Businesses need an internet usage policy that will empower employees to do their best work, build transparency, and reduce risk. Get started with our sample internet usage.
We returned to Dallas from the 2017 Allstate Mega Agency Conference with knowledge, relationships, and ideas for improving customer service skills.
Learn about the latest updates to ActivTrak! We've released new alarm types, and simpler, easy-to-use reports!
The Royal Air Force Air Cadets (RAF) enlisted the help of ActivTrak to ensure internet safety for the cadets under their supervision.
In 2017, our team doubled in size, we released an award-winning employee monitoring mobile app, Chromebook monitoring, USB activity detection, and more!
It is possible to maintain workplace productivity during March Madness. Here are 12 ways to allow March Madness fun while also minimizing distractions.
One of the ways to grow your business is through social media. Using it effectively requires engagement, visuals and adding a human element to your brand.
In this product update, we introduce features like the single employee multi-day productivity report.
New reports and new funtionality are the highlights of this update. There's now a user activity report and you can now export all reports to Google Drive.
We’re proud of our tech support, and we're incredibly excited to introduce one of our newest additions to the team, Tech Support Ninja: Tiffany!
Here are 12 alarms to build an ultimate March Madness alarm suite to maintain workplace productivity and minimize distractions.
New updates include multiscreenshot images, uncategorized time, agent updates, improved data density, block by category, and weekly digest.
In this product update, we introduce features like Google Single Sign On (SSO) and recent reports by user.
In our look back at 2016, we see just how big of a year it was for us. It was definitely a year of growth for the ActivTrak team.
From now on if you’re scrolling through your Top websites or Top Application report and you see something that peaks your interest, just click on the productivity indicator on the far-left side.
We’ve added a bit of functionality to your dashboard that makes it much easier to find and investigate interesting activity.