Effectively manage a modern workforce.
Get end-to-end visibility into when, where and how work happens including digital activity, offline meetings, schedule adherence and RTO compliance in a single platform.
Take an employee-centric, privacy-first approach.
Build trust in transparent, ethical data use that avoids overly intrusive tactics such as camera access, video recording and email reading.
Set goals to improve utilization and performance.
Establish productivity benchmarks, measure activity alignment with high-value work, identify performance gaps and quantify financial impact of productivity gaps.
Boost employee effectiveness and well-being, balance workloads and reduce costs.
Automatically surface coaching opportunities based on shifts in work habits to address burnout and disengagement before they affect performance.
Implement in a day, scale with ease.
Reliable, lightweight data collection agent deploys in minutes, easily integrates with Entra ID, SCIM and calendars for setup, and supports silent deployment for all devices. VPN and firewall compatible.
ActivTrak offers a free plan for up to 3 users; the free plan allows for basic time tracking.
ActivTrak’s Essentials plan is priced at $10/user/month; the Essentials Plus plan is priced at $15/user/month. For enterprise users, the Professional plan costs $19/user/month.
Data Loss prevention-focused. Granular activity data designed for security investigations.
No native scheduling module, lacks integrated calendar sync, time-off tracking and other workforce management capabilities.
Intrusive employee monitoring (keystroke logging, screen recording, audio capture).
Relies on invasive monitoring methods that erode trust, impact morale and increase privacy exposure and legal risk.
Basic productivity classification without strategic performance capabilities.
No goal-setting architecture for performance management. Lacks benchmarking, target-setting or performance measurement to drive strategic improvements.
No productivity optimization tools.
User Behavior Analytics designed for risk scoring and threat detection rather than coaching, burnout prevention or performance optimization focused on retention and engagement.
Difficult and complex to deploy.
Resource intensive agent and limited support for VPN, firewall and identity management. Requires extensive ongoing manual configuration and lacks scalable user management infrastructure.
Teramind does not offer a free plan.
The Starter plan – the most basic – is priced at $15/seat/month. However, companies must purchase a minimum of 5 seats.
Where Teramind falls short
To provide an objective perspective, we analyzed verified user reviews from independent platforms like G2 and Capterra. The following points highlight recurring challenges and limitations reported by actual Teramind customers.
Poor customer support
Customer support is the worst I’ve ever seen. Tickets can take over a month to resolve, if they even get resolved at all… After multiple follow-ups, you get a standard response that the developers are working on it. I would not recommend it to anyone. G2 review
Teramind fails to track time accurately
Buyer beware… since I signed up 2 weeks ago, the system hasn’t tracked time or tasks properly, and after spending hours on remote sessions, chat, and email support, the system is still not working…. As a new customer, this experience has been horrible. G2 review
Teramind isn’t user-friendly
There is an incredible learning curve to get up to speed. A step-by-step process would be very helpful, and I would prefer better ways to process mass record classifications on categories… G2 review
Teramind doesn’t update customers about known issues
Problems seem to happen a lot…but every time we bring to the attention of support, we get “We’re aware of this and working on it.” Well, why aren’t we getting notified about the issues when they happen, and why do they take so long to fix? Capterra review
Plans are too expensive
A bit expensive for a mid-size company. Tech support is outside N. America, and the only way to reach them is via email. A phone support 24/7 would have been better. Capterra review
Lacks a user-friendly design
… One drawback was the complexity of the platform, which required a learning curve to fully utilize its features. The interface, while functional, could benefit from a more modern and user-friendly design… Capterra review
Measurable results. Real ROI.
196 reviews
145 reviews
534 reviews
The ActivTrak difference
ActivTrak is the only solution with employee monitoring, productivity and performance management, and workforce planning capabilities in a single platform that safeguards employee privacy through transparent, ethical data use.
- Unlocks workforce value in weeks, not months
- Powered by AI-driven analytics for quick, actionable insights
- Enables data-driven decisions on workforce investments
- Integrates with existing tech stack for greater visibility and analysis
Combined with best-in-class customer service and support, it’s easy to see why Teramind customers switch to ActivTrak.
“One of the biggest differentiators I observe in vendors is how well they adapt to the sophistication level of their client. And that’s been true of my experience with ActivTrak right out of the gate.”
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Award-winning impact
