Responsible Disclosure Program

Operational efficiency is the relationship between an organization’s output and input, that when healthy, helps businesses cut down on unnecessary costs while increasing revenue. It’s what businesses strive to do: produce a high-quality product at scale with as few resources as possible. At ActivTrak we value and welcome ethical hackers to find and report vulnerabilities to us. Our RDP guidelines are listed below


Guidelines

  • Please avoid any privacy violations, degradations, and disruption to the availability of our production systems during your testing.
  • Do not attempt to brute-force or spam our systems.
  • If the identified vulnerability can potentially extract information about our customers or systems, or impair our systems' ability to function normally, then please refrain from actually exploiting such a vulnerability. This is necessary for us to consider your disclosure a responsible one.
  • Please keep your disclosure confidential between yourself and ActivTrak until we resolve the issue.
  • We will update each submission with significant events, including confirmed validation, information requests, and if you have qualified for a reward or recognition.
  • We will do our best to fix issues in a short timeframe.
  • Submissions may be closed if a reporter is non-responsive to requests for information after seven days.

Scope

The following are in scope as part of our Responsible Disclosure Program:

The following are not in scope as part of our Responsible Disclosure Program:

  • Our “Create Free Account” form and all forms on www.activtrak.com
  • Our Careers page on https://www.activtrak.com/careers/
  • Our ActivTrak Help Center on https://support.activtrak.com/hc/en-us
  • Vulnerabilities identified with automated tools (including web scanners) that do not
    include proof-of-concept code or a demonstrated exploit.
  • Third-party applications, websites or services that integrate with or link to ActivTrak.
  • Discovery of any in-use service (vulnerable third-party code, for example) whose running version includes known vulnerabilities without demonstrating an existing security impact.
  • Findings derived primarily from social engineering (e.g., phishing, vishing).
  • Functional, UI, and UX bugs and spelling mistakes.
  • Network-level Denial of Service (DoS/DDoS) vulnerabilities.
  • Our mail servers or MX records.

Vulnerability Submissions

Please report any security issues you find to [email protected] If your submission
contains any sensitive vulnerability information, please encrypt it using our PGP public key
at the bottom of this page.

Please include the following in your submission:

  • Your name and contact information.
  • Company name (if applicable).
  • A detailed description of the potential vulnerability.
  • Exact steps to reproduce the issue, including any associated URL and parameters
    demonstrating the vulnerability.
  • The relevant details of your system’s configuration, such as any browser or user-agent
    information and operating system version.
  • Your IP address and ActivTrak account, so we can coordinate your activity with our logs.

Reward

We may grant an award after verifying that the vulnerability is reproducible, unique, and can impact our customers. Each submission will be evaluated case-by-case. The decision and amount of the reward will be at our discretion. Even if we cannot offer monetary compensation, we would be glad to publicly acknowledge your contribution in the Hall of Fame section on our website with your permission.


Thank You

We want to make sure to sincerely thank you for your disclosing responsibly and working with us to improve our security. We understand the work and talent you’ve put into finding these issues and appreciate you reaching out to us.


Our PGP Key

If you are submitting sensitive vulnerability information or wish to communicate with us privately about your concern, you can use the following PGP key to encrypt your message.

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