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When the same employee is represented by multiple User Records — due to different login credentials, integration mismatches, or device detection — you can merge those records into a single unified user. This combines all identifiers, group memberships, and Agent assignments into a single record and removes duplicates.

When users work across multiple devices, you can consolidate their agent instances into a single user record. This unifies reporting and reduces license usage. ActivTrak will merge all activity data into the most recently active agent. This only affects the activity data. User information, such as display name and group assignments, remains unchanged.Note: If you nee […]

Agents may be assigned to a specific user from a different existing user in instances where: A new user is created for an active Agent in your account An Agent is incorrectly assigned and needs to be reassigned to a different user […]

ActivTrak Academy Prefer to watch? Check out the Tracking Status course in ActivTrak Academy (available with paid plans and free trials).

ActivTrak Academy Prefer to watch? Check out the Managing User Information course in ActivTrak Academy (available with paid plans and free trials). < […]