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Creating a user establishes a framework for administering an individual user’s display name, identifiers, agent assignments and historical data deletions. User creation does not affect the license count, as licensing is based on the number of Agents, not users.Click the teal Add user button i […]

All data requests we make to Workday are SOAP requests, except for Time Off data. Workday only supports the full breadth of Time Off data through their REST API, which requires a different set of credentials (OAuth).Follow our

Release date: March 18, 2026Critical information:Status Early Access (EA): Available to select accounts upon request. Availability< […]

Early Access Reporting by User Time Zone will be available in Early Access beginning March 31, 2026. At this time, this feature is accessible to select accounts. We plan to make this available to all accounts soon.  Activ […]

Release date: March 31, 2026 Critical information:Status Early Access (EA): Available to select customers upon request. Production-ready but may have limited features. Availability